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faq

Q1.Can I select the front seat on the bus?

I'm afraid not. The customers cannot request any specific seat for any reason, and generally the foreign visitors will be seated at the back area of the bus for the convenience of guidance. In addition, the seat will be assigned according to the order of booking application.

Q2.How can I make reservation and payment?

You can make a reservation and payment by credit card on this website. Reservation is required at least a day before the departure date by 12:00 PM.

Q3.Are there English tour guide on the tour?

There will be an English speaking staff (not really a "tour guide") accompanying during the tours. The staff will give you some basic information such as meeting place and time, but not detailed sightseeing information.

Q4.Are there any services in other languages besides English?

I'm afraid not. However, Chinese and English tourist information handout will be provided.

Q5.I am a vegetarian. Can I choose other menu for the meal included in the tour?

I'm afraid not. No alternative menu is available on the lunch menu for any grounds such as allergy for specific food, religious or vegetarian reasons.

Q6.Does the tour depart from other cities like Osaka, Kyoto, or Tokyo?

I'm afraid not. We only have tours depart from Nagoya.

Q7.I am sick and want to cancel my reservation. Do I have to pay the cancellation fee?

Depends on the date of your cancellation. The cancellation fee will be charged if you cancel or make any change in your reservation from 10 days prior to the departure date. Please refer to the table below for the cancellation charges.

Date of your cancellation 10 to 8 days prior to departure date 7 to 2 days prior to departure date A day before departure date On the day before departure time After the departure
Cancellation fee 20% of total
tour fee
30% of total
tour fee
40% of total
tour fee
50% of total
tour fee
100% of total
tour fee
Date of your cancellation Cancellation fee
10 to 8 days prior
to departure date
20% of total tour fee
7 to 2 days prior
to departure date
30% of total tour fee
A day before
departure date
40% of total tour fee
On the day before
departure time
50% of total tour fee
After the departure 100% of total tour fee

Q8.Where should I go on my tour date?

Please come to the tour reception located on the 4th floor of Meitetsu Bus Center, Nagoya Station before the meeting time.
Please refer to the map for the access.
https://www.meitetsu-kankobus.com/wp/wp-content/uploads/2017/04/map.pdf

*If you are unable to find the information you are looking for, please feel free to contact us.
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Meitetsu Kanko Bus Co., Ltd. Sales Promotion Section

  1. [ Office ]〒450-0002 Meitetsu Bus Center 4F, 1-2-4 Meieki, Nakamura-ku, Nagoya City, Aichi, JAPAN
  2. [ TEL ]+81-(0)52-582-2896
  3. [ FAX ]+81-(0)52-582-2897
  4. [ Operating hours ](Mon.- Sat.) 10:00~18:00, (Sun. and Public Holidays) 10:00~15:00
  5. [ Languages ]English, Chinese, Japanese